Terms of Service

1. The service

Blink Chatbot helps businesses answer customers on connected messaging channels: drafting replies, recognising which product a customer asks about, saving details they leave, and reconciling leads/orders to calculate fees.

2. Business responsibilities

• Have lawful rights to the connected pages and accounts, and connect only as each platform allows.
• Enter correct prices and policies. The AI speaks only from data you approve; you are responsible for its accuracy.
• Tell your customers a chat may be assisted by an automated assistant, as platform rules and law require.
• Do not use the service for fraud, spam or unlawful content.

3. Limits of AI

AI replies may be inaccurate. We provide controls (approval before sending, never-say rules, emergency stop, conversation scoring) but cannot guarantee the AI is never wrong. You decide the level of automation.

4. Fees and reconciliation

• Fees are a monthly base fee, an outcome fee (per qualified lead or a percentage of orders — one, not both) and a monthly cap, as separately agreed.
• A qualified lead is a real phone number the customer leaves themselves in a bot-guided chat, not already a lead of the brand within 90 days, and not an existing customer already in the contact list.
• Every lead and order appears in a reconciliation table that opens the original conversation. You have 72 hours to dispute a lead as junk, with a reason.

5. Termination

You may stop at any time. We may suspend on violations or platform risk. Data is handled per section 6 of the Privacy Policy.

6. Liability

To the extent permitted by law our liability is limited to fees paid in the last 3 months. We are not responsible for third-party platforms (Facebook, Pancake, Zalo…) changing policies or locking accounts.

7. Contact

CÔNG TY TRUYỀN THÔNG KĨ THUẬT SỐ BLINKATZ — 224/136/13 Đường số 8, Phường Bình Hưng Hoà, Quận Bình Tân, TP. Hồ Chí Minh — rick@blinkatz.com